22 May Survey: AT&T Worst in Customer Service
Consumer Reports this week released new poll results that contains feedback from more than 50,000 readers in 26 U.S. cities about the top four wireless service providers. AT&T Inc. (T) received the lowest rankings in 19 of those cities. Verizon came in at the top.AT&T got poor marks for voice service, came in average for messaging, Web browsing and e-mail. The carrier’s customer service over the phone and over the Web came in at the bottom, too, along with staff knowledge and subscriber issue resolution.