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[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text]VoIP toll fraud remains among the fastest-growing problems facing carriers and their customers. Toll fraud happens when attackers infiltrate networks and call control systems, then hijack them to make long-distance, international phone calls and they redirect inbound calls...

There's no high tech magic: audit, educate, and negotiate. A lot of companies, just a few users working and traveling overseas can rack up the bulk of cellular spending, for both voice and increasingly, data. Per minute costs for voice in the United States average...

Telecom management & CTO's called on the International Telecommunications Forum to streamline the number of TEM standards groups, saying that so many industry source groups and their source information had become a drain on time and resources, according to an Internet report....

A Chicago man wants to be reimbursed of more than a year’s worth of “hidden charges”. He filed a class-action lawsuit to get his money back and more. A Chicago-area accountant, says he didn’t notice the extra charge for a 411-type service until he’d been...

Consumer Reports this week released new poll results that contains feedback from more than 50,000 readers in 26 U.S. cities about the top four wireless service providers. AT&T Inc. (T) received the lowest rankings in 19 of those cities. Verizon came in at the top.AT&T...

Just about anything a Verizon customer service rep can do, a Verizon customer can do, so why not eliminate the middleman? Verizon is pushing its self-service capabilities and that’s just what the carrier hopes its customers do....

We’ve all heard the horror stories, you open your phone bill and discover hundreds of dollars in long-distance charges for calls you never made. After checking to determine who's fingers were do the walking, you realize it’s the phone company’s mistake. That’s exactly what happened...